Last Updated: September 22, 2026
Samaritan (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Samaritan mobile application (“App”) collects, uses, and protects your information.
By using Samaritan, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use Samaritan:
Personal Information
- Full name
- Mobile phone number
- Email address, where provided
- Age
- Gender
- Blood group
- Address
Location Information
With your permission, Samaritan may collect your device's location to provide location-related features and services.
You can control location permissions through your device settings.
Healthcare Information
Samaritan may collect limited health-related information that you provide, including:
- Blood group
- Age
- Gender
This information may be used to provide and personalize healthcare-related services within the App.
Appointment and Service Information
When you use features such as doctor appointments or laboratory services, we may collect information necessary to process and manage those services.
Payment Information
Payments may be processed through third-party payment service providers. Samaritan does not directly store your complete payment card, UPI, or banking credentials unless explicitly stated otherwise.
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your account
- Verify your mobile number
- Provide healthcare-related services
- Manage doctor appointments
- Facilitate laboratory test bookings
- Process payments and transactions
- Provide location-based services
- Maintain and improve the App
- Communicate with you about your account and services
- Prevent fraud, misuse, and unauthorized access
- Comply with applicable legal requirements
3. Location Information
Samaritan may request access to your device location.
Location information may be used to:
- Provide relevant location-based services
- Help provide healthcare services based on your location
- Improve the functionality of location-dependent features
Samaritan only accesses location information according to the permissions granted through your device.
4. How We Share Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers when required to provide services through the App, such as:
- Payment service providers
- Healthcare service providers
- Laboratory service providers
- Cloud and infrastructure providers
- Authentication and communication service providers
We may also disclose information when required by applicable law, legal proceedings, or a valid request from a government authority.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as reasonably necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we may delete or securely dispose of it in accordance with applicable laws and our data-retention practices.
7. Your Choices and Permissions
You may control certain permissions through your device settings, including location access.
You may also contact us to request information about your personal data or request deletion of your account and associated personal information, subject to applicable legal and operational requirements.
8. Children's Privacy
Samaritan is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
9. Third-Party Services
The App may use third-party services to provide functionality such as authentication, payments, analytics, cloud infrastructure, notifications, or other services.
These third parties may process information in accordance with their own privacy policies and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the beginning of this policy. Continued use of the App after an update means that you acknowledge the revised Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Samaritan Care / Ebluesys Pvt Ltd
Email: info@samaritancare.in
Address: 10/4D, Elgin Rd, Sreepally, Bhowanipore, Kolkata, West Bengal 700020
By using Samaritan, you acknowledge that you have read and understood this Privacy Policy.